Frequently Asked Questions

We are open Monday-Friday, 8:00am to 5:00pm. (Evening telehealth appointments available). Providers can be reached at (401) 722-0081. A provider is available after hours for important medical issues.

Yes, we offer Express Health Services Monday through Friday, 8:00am to 5:00pm and every Saturday, 8:00am to 4:30pm in Central Falls without an appointment (first come/first serve).

Holidays all Locations Closed

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Holidays Express Health Only Open

• Martin Luther King Day
• President's Day
• Juneteenth
• Victory Day
• Columbus Day
• Veteran's Day

Download our Holiday Schedule

Sick visits are available by appointment, Monday through Friday, at our Primary Care sites. We offer walk-in Express Health Services in Central Falls at 1000 Broad St., Central Falls, RI 02863

While Blackstone Valley Community Health Care does not charge you for missed appointments, there is a strict No-Show Policy. Three missed appointments in row will result in not being to schedule an appointment until you have spoken to the manager. You will be notified by phone when you have missed an appointment.

Please bring any previous medical bottles and records from former doctor’s office, Insurance cards, ID, and if you do not have insurance, paystubs or some proof of income to help you apply for a sliding fee discount.

Get more information

You will meet with our Patient Enrollment and Engagement Specialist first for a Welcome Appointment. Next, your first provider appointment is a meet and greet. Your provider may not be able to do a complete physical depending if patient has already received one that year, but providers go through past medical history, family history, etc. The provider may order some lab work for patient and/or send out any refills that are needed.

Yes, we have Patient Enrollment and Engagement Specialist that are available to work with patients and guide them through the insurance application process. Please have the following documents: Photo ID, Pay stubs, Social Security card, immigration documents, etc.

We offer a sliding fee scale, no patient is denied based on their ability to pay. You may be qualified for discounted services or a monthly payment plan. You can apply for the sliding fee discount with your income and family size. Our sliding fee offers a nominal fee for those who qualify based on federal guidelines.

Get more information on our Sliding Fee Scale.

We can help patients set up a monthly budget payment plan. You can make an appointment with our Patient Enrollment and Engagement Specialist or call our Billing office directly at (401) 312-9892.

Our policy states that if a patient is 5 minutes, we reserve the right to cancel the appointment and to reschedule. Although, there are some circumstances when providers make an exception, which is determined on a case by case basis.

In order for someone to bring in your child, we must sign a parental consent form at the front desk giving consent for another person to bring in the minor to medical appointments. Exceptions may apply for sensitive visits like Behavioral Health and confidently visits.

Providers request that parents are present when a minor child is coming in for physicals or due for vaccines. Exceptions may apply for sensitive visits like Behavioral Health and confidently visits.

Yes, Blackstone Valley Community Health Care is committed to clearly and thoroughly communicating with all patients and their families about the care we provide. We are fully committed to providing quality health care to all patients that is linguistically and culturally appropriate. Interpreter services for non-English speaking and hearing impaired patients are important to quality health care. Please let your doctor know in advance about your language or hearing needs. If you need an interpreter, please let us know when you check in.

You can retrieve your username or password by clicking on the “Forgot username?” or “Forgot password?” links on the Patient Portal login page. If you encounter any issues please contact us at (401) 312-5233 or email us patientportal@bvchc.org.

With a Patient Portal account you can communicate with your healthcare team by sending messages to your provider to ask questions, request your medical record and test results, contact the dental team or contact our billing department. You can also request medication refills, view your chart and request PHR and viewing your lab results.

Learn more about how to get involved.To get involved, send us an email at contact@bvchc.org.

Waiting for a call back? Please allow us 2-3 business days to return your call.

Need your prescription(s) refilled? Call our pharmacy: Blackstone Valley Community Pharmacy, Pawtucket, 401-642-2093. Please allow 2 to 3 business days to refill your prescriptions and remember you can refill your prescriptions using the Patient Portal.

Waiting on Test Results? Please allow 5 to 7 business days for all results. You can view test results on the Patient Portal.

Need a form completed and returned? Please allow up to 7 business days for all forms to be completed and returned.

• A complete copy of your records can take up to 30 business days but we will do our best to complete requests sooner
• Immunizations and proof of last physical can take up to 7 business days
• If you do not need a paper copy, you can access your medical records, immunizations and proof of last physical on the Patient Portal
• Medical records fax # (401) 312-0318.

All copies of records and associated fees are processed under RI General Laws 5-37.3 and 40.1-5, Federal Privacy Regulations 45 CFR 160-164. There is a fee if you are requesting a copy of your medical records for personal reasons; however, certain exceptions apply based on the reason for your request and certain insurance plan guidelines. To avoid fees, you can access your records on our Patient Portal. To request a copy of your records, complete the authorization for release of information click here.